How to access our services

Walk-Ins are welcome, Monday through Friday 8 AM – 6 PM or call us at (773) 737-4600 and ask for the Intake Coordinator to schedule an appointment.

Our addictions professionals are ready to help you with:

  • A no-cost assessment to address treatment needs;
  • Determination of an appropriate level of care; and
  • Advice on eligibility for insurance, Medicaid, or related coverage.

Treatment services at Southwood Interventions are available to individuals referred from social service agencies, medical practitioners, hospitals, courts, corrections, and other treatment programs, family members, and to self-referred individuals.

Many of the services at Southwood are covered by private insurance, Medicaid, Managed Care Organizations (MCOs), or other government/public funding sources (e.g. SUPR, Sheridan, SWICC, DCFS).

Southwood offers admissions daily, Monday through Friday, starting at 8:00 AM.

We are here to help. Just give us a call.

We are committed to helping you access the treatment you are seeking. In addition to accepting insurance, Medicaid, and variety of other government funding sources, Southwood Interventions is pleased to partner with the following Managed Care Organizations (MCOs) to help ensure adequate coverage for the cost of care:
Please note that our Detox Program does not presently accept payment from MCOs.

  • Aetna Better Health
  • Blue Cross
  • Cigna/HealthSpring
  • CountyCare/Cenpatico
  • IlliniCare/Cenpatico
  • Humana/Beacon Health Strategies
  • Meridian
  • Harmony
  • Health Alliance
  • Molina HealthCare
  • FHN/PsychHealth
  • CCAI/PsychHealth

If you need advice on eligibility or have any questions about coverage, get in touch with us by using one of the “Contact Us” links throughout our website, or just give us a call at (773) 737-4600.


What YOU Do...

We try to make accessing our services as easy as possible for you.

There is no standardized application for you to complete. Just contact us indicating that you would like to make a referral to Southwood and we’ll take it from there.

What WE Do...

Someone from our admissions team will confidentially collect and screen your referral information and any related documentation you can provide.

Admission to any of our treatment programs is based on the ASAM Patient Placement Criteria as indicated from a BioPsycoSocial assessment conducted by one of our addictions professionals. This assessment process is essential to determining an appropriate level of care, and it will help us begin to address specific treatment needs.

Our admissions team will work with you to promptly schedule your assessment. There is no cost for assessments, and they are generally conducted in person or occasionally via phone interview with the referred individual.

An individual that has been assessed, accepted, and approved for admission will be scheduled for intake at the soonest possible time (often the very same day as the assessment).

If there are concerns about the results of an assessment and whether the referred individual meets admission criteria, our Intake Coordinator will consult with our treatment team, medical personnel, and/or facility director for resolution. For our residential programs, please note that each prospective patient’s medical and psychiatric conditions must be stable and manageable at the residential level of care.

We recognize the importance of assuring that the individual you are referring is placed in a program that will best meet his or her treatment needs. Our admissions team is committed to working closely with you to assist you in the referral, assessment, and admissions process.

Here are some examples of documents that can be helpful in determining acceptance for admission into a Southwood treatment program:

  • Prior psychiatric evaluations
  • Substance abuse treatment and mental health records
  • Previous medical information, which may include dental exams, physicals, vision tests, hearing screenings, lab work, immunization records
  • Court and/or DCFS records
  • Proof of residency